Credit and refund information

What is a credit?

A credit is a dollar value retained for you to use to book future travel. Think of it as holding an electronic voucher to spend when you're ready. You may be offered the option of a credit if your flight is cancelled or if your plans change.

You can use your credit to book flights, to purchase seats, bags or upgrade an existing booking. If your next booking is of a higher value than your credit, you may pay the remainder using a credit card.

Your credit includes any of the following which apply to your booking:

• the original fare,
• all taxes paid (including GST),
• any Air New Zealand flight products, e.g. Seats to Suit, Economy Skycouch, Seat Select, extra bag(s).
• any unaccompanied minor fees, credit card surcharges, or booking fees.

Some things are not included in your credit value, such as voluntary offset programme contributions, insurance, hotels, and rental cars.

One credit is issued per booking. If you have multiple eligible bookings, you will be issued multiple credits.

Credit flexibility for NZ domestic bookings

Following the NZ government's latest announcement on the COVID-19 Protection Framework (or 'traffic light system'), we are offering you the ability to opt into credit if:

• You have an existing NZ domestic booking made before 11:59pm 23 January 2022, and
• Your flight is scheduled to depart between 24 January and 13 March 2022

You can also change your flight with no change fees. Any additional fare difference applies.

Important:

1. You must opt in to credit or change your flight prior to your flight's scheduled departure.
2. If you have already made a change to your domestic booking between 24-27 January 2022 and have paid a change fee, please call our Contact Center to request a refund for the fee paid.

What are the key dates?

Opt-in for a credit or change your flight before check in closes on your original flight date.

 For credit received before 31 January 2022

• Redeem your credit by booking new flights by 31 January 2023. Any unused credits will expire after 11:59pm, 31 January 2023 
• Complete travel before 31 December 2023 
• For example, if you received a credit on 20 June 2021 you would have until 31 January 2023 to book a flight, with travel to be completed by 31 December 2023

For credit received from 1 February 2022

• Redeem your credit by booking new flights within 12 months of the date you received your credit
• Travel within 12 months from the time you made the booking
• For example, if you received a credit on 5 February 2022 you would have until 5 February 2023 to book a flight, at which time you can book up to 12 months in advance. All travel must be completed within a year from the date of booking.

How do I view my credit balance?

• Online using our online credit tool
• On your E-ticket - your credit includes the original fare, taxes (including GST) paid, any flight products including Seats to Suit, Economy Skycouch, Seat Select, extra bag(s), or any unaccompanied minor fees, credit card surcharges and booking fees.

How do I use my credit?

• Where? You can use your credit on any Air New Zealand domestic or international flights, regardless of your original ticket type. You can use an existing credit to pay for a flight change, purchase seats, bags or upgrade an existing booking.
• Who? You can use your credit to book flights or to make changes to an existing booking including flight changes, purchasing seats, bags or upgrades for yourself or someone else.
• How? Use up to 2 credits online to make a new flight booking or call our Contact Centre. If you would like to use your credit to make changes to an existing booking, such as adding a bag, only 1 credit may be used within a transaction. If your purchase is more than your credit value, any additional payment must be made using a credit card (no credit card fee will be charged).

See the full credit terms and conditions for more information.

What is a credit?

A credit is a dollar value retained for you to use to book future travel. Think of it as holding an electronic voucher to spend when you're ready. You may be offered the option of a credit if your flight is cancelled or if your plans change.

Your credit includes any of the following which apply to your booking:

• the original fare,
• all taxes paid (including GST),
• any Air New Zealand flight products, e.g. Seats to Suit, Economy Skycouch, Seat Select, extra bag(s).
• any unaccompanied minor fees, credit card surcharges, or booking fees.

Some things are not included in your credit value, such as Voluntary Emissions Contribution Programme contributions, insurance, hotels, and rental cars.

One credit is issued per booking. If you have multiple eligible bookings, you will be issued multiple credits.

How do I view and use my credit?

You can view a credit and use it to book new flights, pay for a flight change, purchase seats and bags or upgrade an existing booking online and more. Find out more about viewing and using a credit.

What are the key dates?

Your credit expiry date depends on the day your credit is processed.

For credit received before 30 September 2022

• Redeem your credit by booking new flights by 31 January 2026. Any unused credits will expire after 11:59pm, 31 January 2026 
• Complete travel before 31 December 2026 
• For example, if you received a credit on 20 June 2021 you would have until 31 January 2026 to book a flight, with travel to be completed by 31 December 2026

For credit received from 1 October 2022

• Redeem your credit by booking new flights within 12 months of the date you received your credit
• Travel within 12 months* from the time you made the booking
• For example, if you received a credit on 5 October 2022 you would have until 5 October 2023 to book a flight, at which time you can book up to 12 months* in advance. All travel must be completed within 355 days from the date of booking.

See the full credit terms and conditions for more information.